ASSERTIVENESS AND CONFLICT MANAGEMENT

Start
January 29, 2020 8:30 am
End
January 29, 2020 9:00 am
Address
Port Elizabeth   View map

R3,100.00

Empowering Supplier
Level 2 B-BBEE Contributor
53% Black Owned
More than 51% Black Women Owned

ASSERTIVENESS

AND CONFLICT

MANAGEMENT

Workshop Outline

  • What is conflict?
  • Stages of conflict
  • Dealing with “difficult people”
  • Understanding your role
  • Assertive, aggressive, passive and passive aggressive behavior and communication styles
  • Communicating assertively
  • Managing with emotional intelligence
  • Self-awareness and impact on conflict situations
  • Management of relational dynamics
  • Listening skills
  • Understanding difficult personality styles and how to engage with them
  • Conflict resolution skills
  • Shifting from transactional to human-centric leadership and engagement
  • Unpacking and understanding home and work stressors
  • Work-life balance

About the Workshop

Supervisors, Team Leaders and those who require development of interpersonal skills.

Who Should Attend

Supervisors, Team Leaders and those who require development of interpersonal skills.

Workshop Details

  • Port Elizabeth: 29 January 2020
  • Venue: Global Business Solutions
  • Time: 08h30 for 09h00
  • Workshop Price: R 3 100 (Excluding VAT)

All public courses are subject to minimum delegate numbers

Category:

Status

Event Details

Start
January 29, 2020 8:30 am
End
January 29, 2020 9:00 am
Address
Port Elizabeth   View map

R3,100.00

Empowering Supplier
Level 2 B-BBEE Contributor
53% Black Owned
More than 51% Black Women Owned

ASSERTIVENESS

AND CONFLICT

MANAGEMENT

Workshop Outline

  • What is conflict?
  • Stages of conflict
  • Dealing with “difficult people”
  • Understanding your role
  • Assertive, aggressive, passive and passive aggressive behavior and communication styles
  • Communicating assertively
  • Managing with emotional intelligence
  • Self-awareness and impact on conflict situations
  • Management of relational dynamics
  • Listening skills
  • Understanding difficult personality styles and how to engage with them
  • Conflict resolution skills
  • Shifting from transactional to human-centric leadership and engagement
  • Unpacking and understanding home and work stressors
  • Work-life balance

About the Workshop

Supervisors, Team Leaders and those who require development of interpersonal skills.

Who Should Attend

Supervisors, Team Leaders and those who require development of interpersonal skills.

Workshop Details

  • Port Elizabeth: 29 January 2020
  • Venue: Global Business Solutions
  • Time: 08h30 for 09h00
  • Workshop Price: R 3 100 (Excluding VAT)

All public courses are subject to minimum delegate numbers

Category:

Status

Event Details

Empowering Supplier
Level 2 B-BBEE Contributor
53% Black Owned
More than 51% Black Women Owned

ASSERTIVENESS

AND CONFLICT

MANAGEMENT

Workshop Outline

  • What is conflict?
  • Stages of conflict
  • Dealing with “difficult people”
  • Understanding your role
  • Assertive, aggressive, passive and passive aggressive behavior and communication styles
  • Communicating assertively
  • Managing with emotional intelligence
  • Self-awareness and impact on conflict situations
  • Management of relational dynamics
  • Listening skills
  • Understanding difficult personality styles and how to engage with them
  • Conflict resolution skills
  • Shifting from transactional to human-centric leadership and engagement
  • Unpacking and understanding home and work stressors
  • Work-life balance

About the Workshop

Supervisors, Team Leaders and those who require development of interpersonal skills.

Who Should Attend

Supervisors, Team Leaders and those who require development of interpersonal skills.

Workshop Details

  • Port Elizabeth: 29 January 2020
  • Venue: Global Business Solutions
  • Time: 08h30 for 09h00
  • Workshop Price: R 3 100 (Excluding VAT)

All public courses are subject to minimum delegate numbers

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