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Assertiveness and Conflict Resolution

August 22, 2019 9:00 am
July 22, 2019 5:00 pm
Port Elizabeth, South Africa   View map


Assertiveness and Conflict Resolution

Assertiveness and Conflict Resolution

Essential Skills for nativigating difficult interactions

Who/why attend


Equip your team with the skills to better engage in challenging situations in the workplace.

This Course is ideal for:
Supervisors, Team leaders, and those who require development of interpersonal skills.

Course Objective

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This one-day workshop aims to equip delegates with an understanding of how to better engage in difficult or challenging situations.

Course Outline

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What is conflict?
Stages of conflict
Dealing with “difficult people”
Understanding your role/contribution
Assertive, aggressive, passive and passive-aggressive behaviour and communication styles
Communicating (verbally and non-verbally) assertively


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  • Duration                                                                  1 Day
  • Venue                                                                     Global Business Solutions PE Office, Block 4 Waterfront Business Park, Pommern Street, Humerail
  • Time                                                                         9:00
  • Workshop Price:                                                  R 2 900

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