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Assertiveness and Conflict Resolution

Start
August 22, 2019 8:00 am
End
August 22, 2019 5:00 pm
Address
Port Elizabeth   View map

R2,900.00

ASSERTIVENESS AND CONFLICT RESOLUTION

Essential Skills for navigating difficult interactions

Who/why attend

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Equip and empower your team to be more assertive with communication and behaviour, even in difficult situations.

This course is ideal for:
Managers, Team Leaders, and those who require development of interpersonal skills

Course Objective

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This one-day workshop aims to equip delegates with an understanding of how to better engage in difficult/challenging situations.

Course Outline

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  • What is conflict?
  • Stages of conflict
  • Dealing with “difficult people”
  • Understanding your role/contribution
  • Assertive, aggressive, passive and passive-aggressive behaviour and communication styles
  • Communicating (verbally and non-verbally) assertively

Details

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  • Duration                                                                  1 Day
  • Port Elizabeth                                                        22 August 2019
  • Venue                                                                        Global Business Solutions PE Office, Block 4 Waterfront                                                                                                             Business Park, Pommern Street, Humerail
  • Time                                                                          08h30 for 09h00
  • Workshop price                                                   R 2 900 (Excluding VAT)
  • All public courses are subject to minimum delegate numbers

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