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Emotional Intelligence, Communication & Conflict Management

July 18, 2019 8:30 am
July 19, 2019 9:00 pm
Cape Town   View map



With additional focus on communication and conflict management

Who/why attend


This workshop is designed to help you increase your Emotional Intelligence in order to improve interpersonal relationships and long-term productivity.This course is ideal for:
This course is ideal for:
General/Senior Managers, HR Managers and Practitioners, Team Leaders, Office Staff and Floor Staff.

Course Objective

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This workshop will help delegates to foster greater emotional awareness and show
them how to manage their own emotions, as well as improve their interpersonal and engagement skills with their colleagues. Utilizing the skills/EQ competencies will practically renew how delegates can improve their communication and increase their efficiency when it comes to conflict management.

Course Outline

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• What is EQ / Emotional Intelligence and why does it matter?
• The consequences of low EQ to you and your organisation
• The link between effective leadership and emotional intelligence
• Improving communication across the organisation
• Improving interpersonal engagement
• Conflict Management


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• Duration                                  2 Days
• Cape Town                              18-19 July 2019
• Venue                                       TBC
• Time                                         08h30 for 09h00
• Workshop Price:                   R 4 036 (Excl. VAT)
• All public courses are subject to minimum delegate numbers


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