by Global Business Editor | Jun 1, 2017 | Latest News, Newsletters
by Robyn Evans In 1996 a gentleman by the name of Daniel Goleman published a book and popularised the concept of Emotional Intelligence (a term created by two researchers- Peter Salavoy and John Mayer). He dubbed it “the other kind of smart”. Several years on and we...
by Global Business Editor | Feb 5, 2016 | Gazettes, Latest News
I was recently reminded how critical it is to shape communication for the receiver, rather than for our comfort level. One of our clients is going through some changes in terms of role restructuring, and subsequent process and system changes.Line managers were...