Strong supervisors are the backbone of every successful organisation. This 2-day, practical Supervisory Skills programme is designed for newly appointed and experienced supervisors who must lead teams, manage conflict, delegate effectively, and maintain productivity in today’s demanding work environment.

The course builds essential interpersonal, communication, and leadership skills while giving supervisors the confidence to navigate real workplace challenges. Delegates learn to understand different behavioural styles, communicate more effectively, resolve problems constructively, and implement fair and legally sound disciplinary processes.

What the programme covers

Interpersonal Skills:

• Introduction to interpersonal effectiveness

• Understanding behavioural types

• Emotional intelligence and self-awareness

Effective Teamwork:

• What defines a team

• Stages of team development

• Roles and responsibilities within a team

• Leading a team through effective communication

Creative Problem Solving:

• Understanding workplace problems

• Approaches and structured techniques for problem solving

Leadership & Delegation:

• What leadership and delegation are

• Key leadership theories

• Step-by-step delegation processes

Coaching & Mentoring:

• Coaching techniques and approaches

• Designing coaching programmes

• Effective mentoring in the workplace

Disciplinary Action:

• Decision-making frameworks with process flow diagrams

• Importance of classifying dismissals correctly Supervisory skills

This workshop helps supervisors shift from task-focused doers to impactful leaders who inspire accountability, build cohesive teams, and drive performance.

Event Details

Format: 2-Day Workshop | 21-22 April 2026 | 09:00 - 16:00

Price: R 3 990.00 excl. VAT

Contact: info@globalbusiness.co.za for more info.

Presented by Global Business Solutions (GBS)—Your Partner in Strategic HR Compliance

All workshops are offered as customised in-house training that can be presented virtually or on-site.

*All courses and conferences are subject to minimum delegate numbers.

GBS is:

Qualifying Small Enterprise

Level 2 B-BBEE Contributor

53% Black Owned

More than 51% Black Women Owned