The Reality in Most Organisations
Your employees are already using AI. ChatGPT, Microsoft Copilot, Google Gemini, and AI-enabled features in HR, finance, and customer service platforms are being adopted faster than organisations can govern them.
The question is not whether AI is being used. It is whether your organisation has determined:
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Which AI tools are approved for business use
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What data may and may not be entered into AI platforms
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Which AI-generated outputs require human review before use
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How sensitive and personal information is protected from AI processing
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Who is accountable when AI is used in business decisions
Without a governance framework, every employee using an AI tool is making these decisions independently — with no policy, no oversight, and no understanding of the data protection implications under POPIA.
Why Choose GBS for AI Governance?
GBS helps organisations move from unmanaged AI use to a structured, practical, and POPIA-aware AI governance framework. We do not sell AI tools or build AI systems. We help you govern AI use across your organisation — from policy through to operational controls, staff training, and leadership accountability.
Our approach is grounded in the regulatory and operational realities that South African organisations face. We work with you to understand your current AI exposure, assess your risk, and implement a governance framework that your leadership can approve, your compliance team can enforce, and your employees can follow.
AI Governance Services
Discover tailored B-BBEE consulting, training, and compliance solutions designed to optimise your scorecard and drive meaningful change.
AI Discovery & Readiness Assessment
An assessment of current AI tool usage across the organisation, including shadow AI identification, data exposure analysis, and a readiness report identifying governance gaps. This provides the baseline from which all subsequent governance work proceeds.
AI Acceptable Use Policy
Drafting of a practical AI acceptable use policy covering approved tools, prohibited use cases, data classification rules, output review requirements, and escalation procedures. The policy is designed to be operationally usable — clear enough for every employee to follow without interpretation.
Data Classification & Technical Guardrails
Development of a data classification framework specific to AI use, defining what categories of information may be processed by AI tools and under what conditions. This includes technical guardrail recommendations for IT teams to implement at platform level.
AI Platform Risk Assessment
Structured risk assessment of the AI platforms in use or under consideration — including ChatGPT, Microsoft Copilot, Google Gemini, Claude, Preplexity, Salesforce Einstein, and other tools. The assessment covers data processing terms, cross-border transfers, retention practices, POPIA alignment, and vendor risk.
EXCO Briefing & Governance Handover
A structured leadership briefing covering the organisation’s AI risk profile, the proposed governance framework, accountability structures, and the recommended approval and oversight process. Includes an EXCO briefing pack and governance handover documentation.
POPIA-Linked AI Risk Review
A review of AI usage through the lens of POPIA compliance — covering lawful processing, consent, data subject rights, cross-border transfers, operator agreements, and the processing of special personal information by AI tools. This bridges the gap between AI governance and data protection compliance.
Staff Training & Manager Toolkit
Practical training for employees on responsible AI use under the approved policy, including what they may and may not do, how to handle sensitive data, and when to escalate. Managers receive a separate toolkit covering oversight responsibilities, common scenarios, and escalation routes.
AI Policy Advisory Assistant
Deployment of an AI-powered advisory assistant trained on your organisation’s approved AI policy framework. This allows employees to ask questions about what is permitted in real time, reducing policy interpretation errors and compliance queries to the governance team.
AI Output Validation & Internal Development Governance
Guidelines and processes for validating AI-generated outputs before use in business decisions, client communications, or published materials. Where organisations are developing internal AI solutions, we provide governance frameworks covering development standards, testing, bias assessment, and deployment controls.
Who This Is For
This service is designed for organisations that are using or considering:
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ChatGPT, Microsoft Copilot, Google Gemini, or other generative AI tools
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Salesforce Einstein or AI-enabled CRM platforms
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HR technology with AI-driven features (recruitment, performance management, workforce analytics)
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AI-enabled customer service tools, chatbots, or virtual agents
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AI-powered productivity, finance, or legal tools
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Internally developed AI models or automation solutions
Whether your organisation is at the early stages of AI adoption or already has tools in active use, GBS provides the governance structure to manage the associated risk.
What You Receive
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AI Readiness & Discovery Report
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AI Acceptable Use Policy
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Data Classification Framework for AI
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Technical Guardrails Specification
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AI Platform Risk Assessment Report
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AI Output Validation Guide
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Internal AI Development Governance Process (where applicable)
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EXCO Briefing Pack
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Rollout Notes and Implementation Guide
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Staff Training Materials
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Manager Toolkit and Quick Reference Guide
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AI Policy Advisory Assistant
AI governance is now closely linked to POPIA and PAIA compliance, because workplace AI tools can process personal information, sensitive records, confidential documents and employee or customer data if organisations do not have clear controls in place.
Through our POPIA/PAIA resources and free 20 to 30 minute compliance assessment, GBS can also help organisations identify where AI use creates data protection, policy, access control and staff training risks, and where an AI governance framework may be needed.
Book a 30-Minute AI Governance Readiness Discussion
Not sure where to start? We offer a 30-minute introductory discussion to understand your organisation’s current AI landscape and advise on practical next steps. No cost, no obligation.
PG Group
Very informative and well structured presentation.
AI Governance & Compliance Free Resources
AI governance and data protection are closely connected. Before organisations can safely use tools such as ChatGPT, Microsoft Copilot, Google Gemini, Salesforce Einstein or other AI-enabled platforms, they need to understand how personal information is collected, stored, shared, protected and processed.
To support this, GBS has created a free POPIA and PAIA compliance checklist workbook to help organisations review key compliance areas, including PAIA annual reporting, nil-return submissions, Information Officer requirements, PAIA manual readiness, POPIA readiness, breach response planning, direct marketing compliance and operator agreement controls.
